Empowering Excellence 2026: Full Schedule

Welcome to our first annual conference where we will celebrate, frontline staff of all of the Arcs of New Jersey. This promises to be an exciting event while supporting frontline staff in all they do.

arrow_back View All Dates

11:15am EDT

Managing Up: Strengthening Communication and Teamwork from the Frontline

Friday September 18, 2026 11:15am - 12:00pm EDT

Biscane

Strong teams are built on clear communication, shared priorities, and mutual accountability. This Leadership-focused session equips Direct Support Professionals and frontline supervisors with the practical skills to “manage up” as a way to strengthen communication, improve teamwork, and drive better outcomes.
Participants will learn how proactive, solution-focused communication supports stronger partnerships with supervisors, reduces misunderstandings, and keeps teams aligned in fast-paced human services environments. Emphasis is placed on real-world application—how to raise concerns early, clarify priorities, and provide clear, concise updates that support effective decision-making and team performance.
Through relevant scenarios, participants will practice strategies that enhance collaboration, prevent breakdowns in communication, and improve daily operations. The session also highlights how these skills build trust, increase reliability, and contribute to a more cohesive and responsive team culture.
Supervisors will gain insight into reinforcing these practices to strengthen team communication and accountability across programs.
Participants will leave with practical tools and language they can immediately apply to improve communication, strengthen teamwork, and lead more effectively in their roles.

Speakers

Paul Kring

Director - Training and Compliance, The Arc of Union County (NJ)

New Jersey

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County

I started as a DSP at The Arc of Atlantic County in November of 2005. I worked in residential for the first year and then made my way into the Quality department in 2006. I became a coordinator and then worked my way up to Director of Quality Assurance and Compliance. My main job... Read More →

Friday September 18, 2026 11:15am - 12:00pm EDT
Biscane

Lead with Excellence

Empowering Excellence 2026

From $0.00

Tickets

Success you have shared X tickets.

Empowering Excellence 2026

11:15am EDT

Paul Kring

Sue McCarthy

Get help with the event